IT Support Engineer
A year and a half of automating IT operations with PowerShell. I ended up building an internal platform that the operators use.
- Automated ticket creation with Playwright. It fills the form, attaches the evidence and closes the ticket.
- Built remote Windows 11 upgrades and MECM remediation, with clear pass or fail result for each run.
- Wrote the audit scripts that generate evidence and maintenance checklists for each computer.
- Built a terminal launcher in Go that runs everything as background jobs, so operators can queue work and keep going.
I treat it like any other product. It has users, tests and documented decisions, and it took over the manual steps.
- PowerShell
- Go
- TypeScript
- Playwright
- Python